Refund Policy

14-day money-back on a first subscription

If you subscribe for the first time and the service is not what you expected, email us within 14 days of the charge and we will refund it in full. No reason required. One refund per customer.

This applies to Plus and Gold, monthly or yearly, on a first purchase only. Renewals are not covered by this window — cancel before the renewal date instead.

After the first 14 days

Subscription charges are not refundable once the 14-day window has passed, but you can cancel at any time and keep access until the end of the period you paid for. We do not pro-rate partial months.

Credit packs

Credit packs are refundable if none of the credits have been used. Once you have spent credits, the pack is consumed and cannot be refunded — the model calls it paid for have already been made.

Failed or duplicate charges

If you were charged twice for the same period, or a charge succeeded but your credits were never granted, email us with the PayPal transaction ID and we will correct it — either by granting the credits or by refunding the charge.

Service outages

If a technical failure on our side prevents you from generating for a sustained period, we will extend your credits or refund the affected period. Generation costs incurred on your side for outputs you did not receive are our problem, not yours.

How to request a refund

Email aihelp@musepics.com from the address on the account, with the PayPal transaction ID if you have it. We answer within two business days and process approved refunds through PayPal, usually within 5–10 business days depending on your bank.

Chargebacks

Please contact us before filing a chargeback. A chargeback we can resolve in minutes usually takes weeks through a bank, and it suspends the account while it is open.